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How bw52 Protects Your Personal Data

Q: Can I ask bw52 to delete my personal data?

Yes. Email privacy@bw52.run with the subject 'Data Deletion Request'. We will process it within 14 business days. Some records may be retained for the period required by applicable Malaysian financial regulations before being permanently removed from our servers.

Q: Who do I contact if I believe my privacy rights have been affected?

Contact our privacy team at privacy@bw52.run and describe the concern in detail. We will acknowledge your message within two business days and provide a formal response within five. Where local law provides for escalation to a regulatory body, that option remains available to you.

At bw52, your personal data belongs to you — we collect only what we need to run your account, process your deposits via Touch 'n Go, GrabPay, Boost…

Data You ControlClear Retention RulesSecure Account HandlingYour Right to AccessMalaysia-Applicable Law

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What This Policy Covers on bw52

bw52 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This privacy policy applies to all account activity conducted through bw52.run, including account registration, login sessions, payment processing and customer support interactions. We collect your name, contact details, device identifiers and transaction records when you open an account or move funds using Touch 'n Go, GrabPay,

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Boost dan FPX. We do not sell your data to third parties. Access to certain features depends on local law and is available where local law permits. Data transfers to our payment processors follow contractual safeguards aligned with applicable Malaysian data protection standards. If you have
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questions about how your data is handled under this scope, reach our privacy contact at [email protected].

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete personal data held on your bw52 account, our privacy team is reachable through three channels. We aim to respond to all data-related requests within five business days. For urgent account security matters, live chat is the fastest route.

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Email Privacy Request

Send a written data request to [email protected]. Include your registered email address so we can verify your identity before processing any access, correction or deletion request on your account.

Live Chat Support

Open the live chat window inside your bw52 account dashboard and select the Privacy or Data topic. Our support team can log your request and escalate it to the privacy team directly, usually within the same session.

In-App Help Centre

Navigate to Settings then Help in your bw52 account to find the Privacy Request form. Fill in your query type — access, correction or deletion — and submit. You will receive a confirmation reference number by email.

HOW WE HANDLE YOUR DATA

Six Ways bw52 Manages Data Responsibly

Every layer of your bw52 account — from the moment you deposit via GrabPay to the moment you close a live table session — generates data that we…

Data We Collect

We collect your name, email, mobile number, device type and payment method details when you open an account.

Cookie Usage

bw52.run uses session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit most.

Account Security Measures

Your password is stored as a salted hash — we cannot read it. All account pages load over HTTPS.

Data Retention Period

We keep account and transaction records for as long as your account is active and for a further period required…

Your Access Rights

You may request a copy of all personal data we hold about you at any time.

Requesting Changes or Deletion

If your name, email or contact number changes, update it directly in Account Settings.

Common Questions About Our Privacy Policy

These questions cover the most frequent data-related topics we hear from people who use bw52 in Malaysia — from what we log during a Touch 'n Go deposit to how long we hold your chat history. If your question is not listed here, email [email protected] and we will respond within five business days.

We collect your full name, email address, mobile number and country of residence. Device identifiers are logged for security purposes. Payment method details, such as a GrabPay or FPX reference token, are captured at the point of each transaction but we never store full card or wallet credentials.

We share data only with the payment processors needed to complete your Touch 'n Go, GrabPay, Boost dan FPX transactions, and with fraud-detection partners who help protect your account. We do not sell personal data to advertisers or data brokers under any circumstances.

Submit a data access request via the in-app Help Centre or by emailing [email protected] with your registered email address. After we verify your identity, we will send a structured export of your account and transaction data within five business days.

Yes. Email [email protected] with the subject 'Data Deletion Request'. We will process it within 14 business days. Some records may be retained for the period required by applicable Malaysian financial regulations before being permanently removed from our servers.

We use session cookies for login continuity and analytics cookies to understand which sections of the lobby are visited most often. No advertising cookies are placed by bw52 itself. You can block or delete cookies from your browser settings without losing your account.

Your account data moves into an archived state and is retained for the period required by applicable local law. Once that window closes, it is permanently deleted in a scheduled purge. You can request confirmation of deletion status by emailing [email protected].

Contact our privacy team at [email protected] and describe the concern in detail. We will acknowledge your message within two business days and provide a formal response within five. Where local law provides for escalation to a regulatory body, that option remains available to you.

How bw52 Protects Your Personal Data

How to Reach Us About Your Data

Email Privacy Request

Live Chat Support

In-App Help Centre

Six Ways bw52 Manages Data Responsibly

Data We Collect

Cookie Usage

Account Security Measures

Data Retention Period

Your Access Rights

Requesting Changes or Deletion

Common Questions About Our Privacy Policy

01 What personal data does bw52 collect when I open an account?

02 Does bw52 share my data with third parties?

03 How can I see the personal data bw52 holds about me?

04 Can I ask bw52 to delete my personal data?

05 How does bw52 use cookies on bw52.run?

06 What happens to my data if I close my bw52 account?

07 Who do I contact if I believe my privacy rights have been affected?

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